The 32-year-old actress took to Instagram late Monday night (Nov. 3) to let South American fans know that she would be unable to make the event, which is being held in São Paulo, Brazil. In an extended apology, she explained that after encountering numerous travel issues, there's nothing she can do to make it there.
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Grande went on to say that her team has exhausted all options, from alternate flights all through the night to different routes around the world. They even looked into private planes but she would be unable to obtain the required permit to fly in time.
"My team and Universal have tried every single thing possible to fix this," she wrote. "We've searched every other flight, overnight, early morning, connecting flights, commercial and also private options and absolutely nothing was available or possible that would get us there in time, even in attempting a private option, there is a permit necessary in order to fly from here that takes time to attain."
"I am so heartbroken that I'm unable to be there with you all. We sincerely tried everything we could and I apologize from the bottom of my heart," Grande wrote.
While Grande can no longer attend the event, her other costars, including Cynthia Erivo, have not expressed any traveling troubles as of yet.
The rest of the Wicked: For Good premieres are set to take place over the next few weeks including in Paris on Nov. 7, London on Nov. 10, Singapore on Nov. 13, and New York on Nov. 17.
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