The airline is among dozens of global firms affected by the breach targeting software company Salesforce, with other victims including Disney, Google, IKEA, Toyota, McDonald’s, Air France, and KLM.
Qantas had previously confirmed in July that hackers targeted one of its customer contact centres, breaching a third-party computer system now identified as Salesforce. The breach compromised sensitive customer information including names, email addresses, phone numbers, and dates of birth.
Most of the leaked data consisted of names, email addresses, and frequent flyer details. Some records also included customers’ business or home addresses, phone numbers, gender information, and meal preferences.
Cybersecurity expert Troy Hunt described the legal injunction as frankly ridiculous. He explained that such measures obviously do not stop criminals at all anywhere and really do not have any effect on people outside of Australia. In response to questions about the leak, Google directed attention to an August statement confirming one of its corporate Salesforce servers had been targeted.
Cybersecurity analysts have linked the hack to individuals associated with Scattered Lapsus$ Hunters, an alliance of cybercriminals. Research group Unit 42 reported that the group had asserted responsibility for laying siege to customer Salesforce tenants as part of a coordinated effort to steal data and hold it for ransom. The hackers had reportedly set an October 10 deadline for ransom payment.
The FBI issued a warning last month about such attacks specifically targeting Salesforce. The agency explained that hackers posing as IT workers had tricked customer support employees into granting them access to sensitive data.
Qantas had previously apologised last year after a mobile app glitch exposed some passengers’ names and travel details. Australia’s freight trade also suffered significant disruption in 2023 when hackers infiltrated computers belonging to port operator DP World, bringing major ports handling 40% of the country’s freight to a halt. – AFP
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