According to several new reports, American Airlines is removing its physical bag sizers at the gates and instead leaving it to the gate agents to monitor for oversized carry-ons.
According to an internal memo obtained by the aviation website View From the Ring, American Airlines is getting rid of bag sizers at the gates in order to improve the boarding process for customers.
As laid out in the internal memo sent to the airline's employees, agents are instructed to "err on the side of the customer" when a bag only appears slightly oversized, or if the agent is unsure.
The change is said to have taken effect beginning on Monday, Oct. 6.
The airline is asking its agents to "proactively scan the area, identify oversized bags, guide customers to use the sizer and check bags when necessary."
American Airlines Reiterates Which Carry-On Rules Are Not Changing
Per the airline's official website: "You can bring only one carry-on item along with your personal item. Your carry-on must fit in in the overhead bin or under the seat in front of you. If it doesn’t fit, it will need to be checked. Be sure all your carry-on items are labeled in case they are checked."
What Counts as a 'Personal Item' on American Airlines Flight
American Airlines customers are also allowed to bring one personal item in addition to their carry-on bag. Your personal item, like a purse or small handbag, must fit under the seat in front of you.
Items that don't count as a personal item or carry-on include: diaper bags (1 per child), breast pump, small, soft-sided cooler of breast milk and child safety seats, strollers and medical or mobility devices.
Related: Spirit Airlines Is Cutting Flights to 11 Cities
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