On Wednesday, the agency launched the Transit Connect App, where riders can purchase and activate tickets all on their smartphone.
"It was really causing a challenge for these riders that said I have my Connect Card, I've paid my fare, but I can't tap," said SacRT spokesperson Jessica Gonzalez.
All Connect Card holders will be phased into the app in 2026, so they will not have to worry about carrying the card or broken machines - they will just need their cellphones.
Rhoda Smith rides transit three to four times per week but always uses cash.
The fare vending machines to pay with cash for a single trip are not going anywhere. The app will instead be phasing out the Connect Card machines.
Gonzalez said ridership on the bus is above what it was pre-COVID and light rail ridership is at about 75-80% of where it was before the pandemic. She said most of their riders are state workers, but most have not returned to the office five days a week.
Future upgrades to the Transit Connect app will include new features like scan to pay for faster boarding, fare capping so you'll never pay more than the daily max and the ability to load cash at fare vending machines and convenience stores.
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