AI-Powered Booking and Concierge Systems: A Strategic Lifeline for Independent Hotels ...Middle East

Independent and boutique hotels in the U.S. face unprecedented challenges. Labor shortages continue to strain daily operations, with over 60% of hotels reporting difficulties in filling staff positions. At the same time, reliance on Online Travel Agencies (OTAs) cuts deeply into profitability, with commissions averaging 20–30% of gross bookings. For small operators, these dual pressures create an unsustainable environment.

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