The Patisserie Audrey café in the town of Oderzo, in the northern region of Veneto, has been making traditional cornetti and brioches for generations.
However, the croissant controversy began earlier this month when a visitor to the café said she had been charged extra after she asked for her pastry to be cut in half so she could share it with her mother.
was picked up by other users on social media who expressed outrage over the charge, with one saying: “€0.10 what a disgrace… just to cut a croissant!!!”
The huge artisan brioche from Patisserie Audrey in Oderzo, Veneto (Photo: Audrey Fant)“I don’t think it’s fair asking for even just 10 per cent of something which is already included in the price”, said Paolo Trevisan, a retiree with a sweet tooth who lives in the countryside around Oderzo. “It’s like if you order a pizza margherita and you get charged extra for the tomato, the basil and mozzarella, which are in fact its key ingredients.”
She added that as long as the customer had been informed and knew that he or she would be paying a little extra, no one should complain.
“An anonymous angry lady, who had come here to buy the split pastry for her mother, later posted the bill on social media where it showed the extra 10 cent charge, venting out her anger. She didn’t even have the guts to come talk to me”, Mrs Fant, who still runs the pastry shop alongside her son, told The i Paper.
“I woke up in the morning and I felt really nervous that many clients would take advantage of my generosity and ask to cut their big-size brioche in half, so to get double the amount of filling. That also meant serving it on a plate with a knife and fork, so extra cost and service work for us”, said Mrs Fant. “I was tired of this habit.”
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The pastry made at Audrey’s is a king-size cornetto prepared with “butter instead of lard as most other pastry shops do”, said Mrs Fant. All fillings were made of Italian ingredients such as premium hazelnut spread and pistachio from Sicily, she added.
There have been other instances of establishments elsewhere in Italy charging people extra to cut food in half that have made national press, including Bar Pace by Lake Como which charged €2 (£1.70) to cut a sandwich in half in 2023.
Mrs Fant said that having been initially upset about the incident, she had since been happily surprised because it had brought her shop into spotlight, drawing more clients eager to taste her giant pastries and willing to pay the extra 10 cents.
“The local traders’ lobby has sided with me, defending my high-quality artisan brioches. I should thank that anonymous complainer, she brought me publicity”, said Mrs Fant.
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