On July 7, Amazon sent a message to all its customers warning that scammers are attempting to impersonate delivery-giant to extract sensitive information online. Social Security numbers, bank information and other Amazon account details are all targeted by these scams.
According to Amazon, nearly two-thirds of these scams have been related to order or account issues since 2023. Scammers will often call, text or email Amazon customers about a fabricated order and ask for banking information to “verify” said order was in-fact an error. Spoiler alert: it’s not.
To help customers better identify scams, Amazon is also taking steps to clearly indicate when a communication is genuinely from the company.
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Amazon’s message also includes important tips to help customers avoid scams—such as verifying all purchases on Amazon, using only the official Amazon app or website, and being wary of false claims designed to pressure users into buying common scam items like gift cards.
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