Helwerth has officiated nine matches at Wimbledon in the last seven days but was left off the rota for so-called “Magic Monday”, when eight last-16 matches will be played in the singles.
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And All England Club chief executive Sally Bolton did admit that the umpire had been let down by the systems in place.
“So the chair umpire was not operating with perhaps a full set of information while he’s trying to make those decisions.”
Wimbledon officials have confirmed that protocols would have allowed Helwerth to call the ball out himself, but he chose to call a let instead.
Slow-motion replays showed the ball was several centimetres out (Photo: BBC)
Instead, she lost the replayed point, and subsequently had her serve broken to trail 5-4 in the opener.
She did however win the set and the match and rowed back from those comments in the aftermath, although she did still say the club needed to make changes to avoid a repeat.
“I think they just need to… chair umpire needs to maybe have a clear plan if that happens, ‘Okay, what I’m going to do in this situation’.
“I think they [are] a little bit lost. They start calling everybody. They don’t know what to do.
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“We probably should have this system like in football to review.”
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