Here's the catch: the tech-advanced ordering kiosks will only be available in Arby's locations inside Love's Travel Shops, a chain of truck stops located all across the United States. According to Restaurant Dive, they're already in service at all of the company's 112 Arby's Locations.
"This technology doesn’t just improve the guest experience – it transforms our operations," Love's VP of Food Service, Joe Cotton, said in a press release, going on to mention how the streamlining will improve speed of service as well as customer satisfaction. It makes sense in this case—when you're on the road ordering food at a rest stop, you want to be in and out as quickly as possible. The kiosks are all ADA compliant, and customers can order in either English or Spanish.
Funnily enough, Arby's actually first deployed a touchscreen ordering system in 1991—way before it was cool. The trial at a Minneapolis franchise was documented in an article from Quirk's Media. "When you're doing your own ordering and someone is running the food, it seems like it's all going much faster," an Arby's exec told the outlet at the time. "The biggest issue with employees is to get them responsive to customers...The personal contact with the customer is very important."
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