Under the Government’s 10-year plan for the NHS, funding for hospitals will be linked to their performance in reducing waiting lists and how patients have rated their treatment.
It is proposed that patients will be contacted a few weeks after their treatment and asked if it was good enough for the hospital to receive a full payment.
One of the key proposals in the plan is likely to be significant expansion of weight-loss injections although GPs have been overwhelmed by requests for weight loss jabs from patients in a NHS rollout this week.
The plan comes in the aftermath of Starmer making a U-turn on making welfare cuts after facing a significant rebellion from a large number of his backbench MPs who indicated they would vote against them.
Under the proposals, if patients say they are not happy about their treatment, about 10 per cent of “standard payment rates” will be diverted to a local “improvement fund”, The Times reports.
It is proposed that the public will be able to rate GPs and hospital services on the NHS app.
How will it be rolled out?
This comes after Health Secretary Wes Streeting this week launched a national review into services this week saying that women had been “ignored, gaslit [and] lied to” by the NHS.
As part of the proposals the payments will be reformed in a bid to divert more money from hospitals to cheaper GP appointments.
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Senior NHS bosses are concerned about the plans, including Matthew Taylor, chief executive of the NHS Confederation.
“Patient experience is determined by far more than their individual interaction with the clinician and so, unless this is very carefully designed and evaluated, there is a risk that providers could be penalised for more systemic issues.”
What else is will be set out in the plan?
Streeting said this would encourage them to spend more on cheaper preventative care, rather than A&E visits which can cost more.
The plan will also improve the NHS app to give patients more choice over where they are treated, and who treats them.
Streeting set out plans earlier this year to dish out bonuses of 10 per cent to hospital bosses who can cut waiting times, and ban pay rises for those that don’t.
It comes after unions and staff groups who have threatened to strike over pay.
Ministers hope the plans give them a way of topping up pay, as well as providing an incentive to teams to improve results.
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