The problem began in March when clay from the walls of the city's oldest well collapsed into the water system, according to Waterford City Manager Michael Pitcock. Although the water has consistently tested free of bacteria and is technically safe to drink, many residents have reported discolored orange or yellow tap water.
To address the issue, the city hired American Pipeline Solutions to perform a process called ice pigging. The method uses an ice slushy mixture to scrub the inner walls of the water pipes, removing built-up sediment that traditional flushing hasn't been able to clear.
The ice pigging process requires the water system to be completely shut down each day from 8 a.m. to 2 p.m., triggering a boil notice under state regulations. Officials say water service will resume normally once the system passes two consecutive days of bacteria testing.
"I'm running a school of over 1,000 kids. We got less than 12 hours' notice that the water would be off," Anderson said. "We've been replacing our filters monthly and buying bottled water. I'm done being patient."
Pitcock told CBS13 via email that he will be out of the office until Monday. No other comment was provided besides the press release given to residents.
The city says ice pigging is expected to wrap up by Wednesday.
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