SHOPPERS have been left in a state of fury after realising that a popular payment method will vanish thanks to a checkout change.
The retailer has made a big thing of how it is revolutionizing its policy, and shoppers have realized that it’s mandatory in a certain area.
Sams ClubShoppers have been left in a state of fury after realising that a popular payment method will vanish thanks to a checkout change[/caption]The US Sun has previously reported on the controversy surrounding Sam’s Club and its move to Scan & Go over self-checkouts.
This move would involve shoppers having to go round and scan their items before putting them into their cart.
Then, instead of waiting in a checkout line, they would pay for the items digitally and leave via AI scanners.
This is to make sure that everything has been paid for.
Sam’s Club initially launched the system back in April 2024, but now wants to make it crucial to its shopping experience.
CEO Chris Nicholas said: “This is one of the fastest, most scalable transformations happening in retail today.
“We’re investing with intention — in our fleet, our associates and the member experience — to become the world’s best club retailer.
“We are not limited by our physicality — we are enabled by it.
“Our omnichannel model creates more opportunities to engage with members where they are, and how they want to shop.”
UNHAPPY CUSTOMER
But shoppers have expressed their disdain for the method online, per The US Sun.
One customer posted online: The “NEW” system for check out at Sam’s Club is ridiculous.
“Completely out of touch with customer service. Won’t be renewing with them.”
The replies to the post were equally furious: “You can’t check out at any registers… all are closing.
“You have to use the app and scan your stuff and pay online.
What is Walmart's Scan and Go?
Walmart's Scan and Go was made to save time for shoppers
Walmart’s Scan and Go system was created to help customers scan items as they shop, pay, and leave without waiting in long checkout lines.
The retailer describes the new system to be done in a few easy steps:
Customers first need to have the Walmart app downloaded on their phones with their location access enabled. On the Store Mode landing page, shoppers must click the Scan and Go option. Customers can scan each item and place them in their carts as they shop. At the end, they’ll be prompted to view the cart to make sure the quantity on the app matches the ones in their carts. Shoppers will press “Check Out” and head to a self-checkout kiosk. They’ll be prompted to scan the provided QR code at the register and confirm their payment method. Once the transaction is complete, shoppers can leave the store without worry.“They have people that check online to see if you “missed” anything! No customer service anymore!”
CAFE REALIZATION
Now, Sam’s Club shoppers has been treated to the news that Scan & Go is mandatory in the café.
One customer broke the new in a post that you can’t use cash or cards anymore, you had to pay for everything via the app on your phone.
In the comments, shoppers were just as angry as they have been since the original policy change was announced.
One person said: “I feel sorry for the elderly who likely don’t use this type of technology and are doing good just to use their cellphone much less various apps/”
Another wrote: “Sam’s club is going totally scan and go only. And because of it when my membership is up I am not renewing.”
But there were some that defended the policy.
Given that you would generally buy less items in a café than you do the main store, it does mean you will only have to use it for a handful of things
One shopper said that the switch to Scan & Go is going to happen regardless, so you may as well get on board.
They added: “My husband & I have been doing the scan & go ever since they started it.
“Its so fast & easy, plus you completely skip the line. I guess its just a matter-of- time before everything is this way.”
Now, Sam’s Club shoppers has been treated to the news that Scan & Go is mandatory in the caféGetty Read More Details
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