ROCHESTER, N.Y. – After a years-long News10NBC investigation into major billing and customer service issues, Rochester Gas and Electric (RG&E) says it is trying to be as transparent as possible with its customers.
In next month’s bill, you’ll see a new graphic designed to help residential electric customers understand the bill better.
The bill explainer goes through each line item on the average bill to explain what it is and where the money collected from it, goes. RG&E’s intention is to point out that some of those charges are influenced by external factors and regulatory requirements, not controlled by the utility.
According to RG&E, roughly 64% of the average bill is government charges and supply costs, 31% goes to RG&E and used for operations, maintenance, customer service, administrative costs and profit and the remaining 5% are authorized recovery mechanisms which can amount to a charge or credit depending on the weather, hedging, storm preparedness and recovery.
The bill insert should be included in next month’s bill. See a flyer about the bill explainer below:
RGE Bill Explainer FlyerDownloadAnyone with a billing issue or question should call 800.743.2110 or visit RGE.com for assistance.
News10NBC previous coverage of RG&E’s billing and customer service issues:
Audit reveals potential violations, prolonged estimated meter readings at RG&E/NYSEG following News10NBC investigations RG&E reports answering 75% of calls within 30 seconds, 0.5% of bills required adjustments so far in 2025 State attorney general looking into RG&E customer service number after News10NBC investigation RG&E’s toll free TTY number goes to scammers Palmyra family gets $13K bill from NYSEG Public packs hearing on RG&E billing, customer service issues 7k RG&E bill turns into 8K bill credit which turns into a shut-off notice How to fight back against RG&E billing errors and shut-off notices Customers express frustration at virtual forums about RG&E billing issues Billing and customer service problems continue at RG&E Following News10NBC investigation, state regulators expand probe into RG&E and NYSEG Frustrated homebuilder encounters more problems with RG&E (Dec. 16) Greece housing development slowed over struggles to get RG&E power RG&E billing chaos continues New Business Spends 17+ Hours Trying to Get RG&E to Hook up Gas Line RG&E and NYSEG facing penalties for subpar customer service RG&E and NYSEG launch Energy Manager for smarter energy tracking News10NBC Investigates: RG&E VP of customer service says utility is reboundingRG&E says only 31% of average power bill goes to utility operations and profit WHEC.com.
Read More Details
Finally We wish PressBee provided you with enough information of ( RG&E says only 31% of average power bill goes to utility operations and profit )
Also on site :