The kingdom has rolled out an integrated set of logistical, technological, and digital initiatives aimed at improving safety, comfort, and efficiency for pilgrims arriving from around the world.
“Our teams continue to work round-the-clock to ensure pilgrims receive the highest quality of service,” said Al-Zuwaid at a press briefing Monday.
As part of efforts to ease congestion and streamline pilgrim movement, the Haramain High-Speed Railway has scheduled 4,700 trips throughout the Hajj season.
Additionally, the “No-Baggage Hajj” initiative is now in place for pilgrims arriving via King Abdulaziz International Airport in Jeddah.
“The separation of passenger and baggage movement allows for faster processing at arrival points and ensures that pilgrims can focus on their rituals with minimal disruption,” said the official.
These efforts are being intensified during the Eid al-Adha holiday, traditionally one of the busiest periods of the Hajj season.
Meanwhile, an official spokesperson for the Communications and Technology Ecosystem - Hajj Season, Saad Saleem Al-Shanbari, reported major improvements in digital infrastructure across the holy sites, with 4G and 5G coverage in Makkah, Madinah, and surrounding areas surpassing expectations.
“Digital infrastructure plays a crucial role in enhancing the overall experience, from navigation and communication to access to real-time information,” he said.
The Saudi Communications and Information Technology Commission (CITC) said out of 29 new technologies introduced this year, 13 had already proven successful in previous seasons.
Responding to the challenge of combating extreme heat, Saudi authorities have activated road-cooling technologies along pedestrian routes that reduce surface temperatures and improve walking conditions for pilgrims.
Preliminary results from temperature-monitoring sensors have shown a measurable decrease in heat levels on cooled pathways,” said the spokesperson.
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