An internal Social Security Administration memo, sent on March 13, outlines changes to the agency that would cause processing delays and prevent Americans from applying for as well as receiving benefits, ostensibly to reduce “fraud risks” according to its author, acting Deputy Commissioner Doris Diaz.
Right now, Social Security claims and identity verification can be done over the phone thanks to staffers answering calls on its toll-free number. Actual fraud is rare, because people have to provide multiple pieces of personal information, checked against medical records, bank statements, pay stubs, and tax returns, depending on the type of claim.
Introducing internet verification would be a significant hardship to the 40 percent of Social Security beneficiaries who depend on the phone service. If they can’t use the internet system, they would also have to visit a physical location. Diaz’s own memo estimates that 75,000 to 85,000 people would have to visit Social Security offices under the new policy.
The Social Security Administration’s acting commissioner, Leland Dudek, recently announced further cuts of 7,000 employees, or about 12 percent of the agency. Physical offices around the country are being closed, and some people are more than 100 miles away from the nearest location. On top of that, one day before the memo was issued, the agency was reportedly considering ending its phone service altogether due to misguided concerns from DOGE over widespread fraud.
After an outcry over ending the phone service, the SSA denied that it was being eliminated, with this memo appearing to be a workaround. Even still, if these changes go through, many disabled and elderly people will have major difficulties in getting their benefits and may end up losing them altogether. The memo foresees this, stating there will be “service disruption,” “operational strain,” and “budget shortfalls.” All of that is a euphemism for causing irreparable damage to Social Security.
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