One in 10 train services were cancelled at Hartlepool in the four weeks between 5 January and 1 February, according to new figures published this week.
The first set of figures showed eight of the 10 railway stations with the highest cancellation scores were in the North of England or Wales.
Hartlepool, in Tees Valley, by contrast, serves a seaside town of more than 90,000 people and is used by around 600,000 passengers per year.
Hartlepool train station underwent a £12m revamp – but passengers say services are too unreliable (Photo: Chris Booth/Tees Valley CA)
However, commuter Joanne Spires, 50, says she has stopped using the train to travel to her job in Newcastle because the service has become too unreliable.
“However the continual cancellation of Northern trains on a morning every day made this impossible for me to get there on time, if at all.
“There is no staff stopping people getting on, leading to overcrowding on trains, in my opinion in a dangerous way.
“It’s a shame Hartlepool station got a lovely revamp with the new platform, the promise of more trains but quickly came the cancellations and usual excuses of not enough staff or broken down train leading to regular cancellations.
Most services at Hartlepool are run by Northern, the train company which has been under government control since 2020 but has been one of the worst-performing operators.
On 17 January, Northern shared a notification with passengers that 12 services wuold be cancelled between 10am and 9pm.
Darren Peart joked: “Can we just go back to horse and carts for transport up and down the coast?”
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A spokesperson for Northern said that during the period highlighted in the most recent cancellation scores the company experienced “higher than normal levels of cancellations to our semi-fast service on the Durham Coast, due to staff sickness and several trains requiring maintenance work”.
The spokesperson added: “We are delivering our plan to improve performance and provide customers across the North of England with a reliable service.
“We are working to reduce sickness levels by helping staff return to work as well as introducing state-of-the-art simulators to accelerate our training programme and planning to make the largest ever investment in our fleet by introducing up to 450 new trains.”
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