A last-minute rule change means that anyone struggling to get through on jammed phone lines before the 5 April deadline can now request a callback – and still make payments after the cut off.
This special concession was meant to end in April 2023 but was twice extended – to July 2023 and then a further time to April 2025 – due to overwhelming demand.
Instead of risking hours on hold, people can now submit an online “call me back” request through the Future Pension Centre for those under the state pension age of 66 or the Pension Service for those already drawing a pension.
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The DWP says it will return calls within eight weeks.
“DWP will call back to discuss payment of voluntary national insurance contributions. This will normally be within eight weeks of submitting a request, there is no need to make further contact with DWP or HMRC.
“When a person submits a request, a message will appear on their screen to confirm that their request has been sent to the DWP Pension Centre. We’d recommend saving a screenshot of the confirmation message.”
Why this matters
Costs vary depending on past contributions, and not all missing years will actually boost someone’s pension.
He said: “After the chaos in the run-up to previous deadlines, it is good that the Government has planned ahead to make sure that people do not miss out simply because they cannot get through on official phonelines to discuss state pension top-ups.
“Whilst it would be better if people could simply call ahead of the deadline and get through, at least there is now the reassurance that those who try to make contact before the deadline will still be able to make payments after the deadline has passed.”
How to check your state pension forecast
The quickest and easiest way for people to check a state pension forecast and find out if they can benefit from paying to fill NI gaps is by checking their NI record on GOV.UK or in the HMRC app.
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