SacRT spent $36 million on building a second set of tracks in Folsom so trains could safely pass each other.
"During the testing phase, things worked out for our testing," said Jessica Gonzalez, a SacRT spokesperson. "In the real world scenarios, we're not seeing it work out as well."
"If we get backed up in downtown and the trains can't be in the correct spot to pass each other at that passing track, that could cause a delay," she said.
"It's unfortunate," Gonzalez said. "It obviously slows down the trains to have to do that double stop at that station."
"I've been late getting places because of that," said Dan Allison, a member of Sacramento Transit Advocates and Riders.
"The train needs to be there on time," Allison said. "The bus needs to be there on time because if they get late to work, some people would get fired."
CBS13 first reported last June that SacRT did not do a proper survey before building the tracks and that resulted in a grove of historic oak trees needing to be chopped down.
SacRT said the crossing arms won't be fixed until April and they're working to resolve customer complaints about delays.
SacRT added that the contractor is responsible for paying to move the crossing arms. It's also working to provide better notification about delays in real-time.
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