Sir Keir Starmer has promised to deploy AI as much as possible in the public sector as he bids to push down costs and avoid having to hike taxes, borrow more money or make painful cuts.
The Department for Science, Innovation and Technology has started publishing algorithmic transparency records, which show when Whitehall departments or other agencies are using AI tools in their interactions with citizens or behind the scenes.
“The Treasury is using AI to predict tax and benefit changes, making policy analysis faster and more accurate, while maintaining oversight by highly qualified civil servants. In my department, AI is helping streamline recruitment by matching job descriptions with the right skills, so we can quickly find qualified candidates.
The Network Rail website has replaced its “live chat” function, which previously used human advisors, with an AI-powered chatbot.
Consular triage
The Foreign Office receives 100,000 queries a year from people requiring consular assistance of some sort, with the large majority being fairly routine.
An online pension calculator provided by the Department for Work and Pensions tells people who are close for retirement how much income they are likely to have when they stop working, to help them make decisions about their savings and their working arrangements.
Lesson planner
Oak National Academy, the state-sponsored online learning platform, has built an AI Lesson Assistant known as “Aila”, which allows teachers to create personalised resources for their classes.
Emails sent by members of the public to the Treasury are run through an algorithm which detects how urgent they are, summarises their contents and decides which minister they are relevant to.
Preserving historic documents
The Cabinet Office has partly automated the process of sifting through millions of digital documents to work out which ones need to be kept permanently for the historic record.
Local councils which want to decide which restaurants, cafes and pubs to inspect for possible hygiene violations can consult a tool hosted by the Food Standards Agency.
Find an exporter
Staff at the Department for Business and Trade use an AI tool to identify firms which are likely to be exporters and which could therefore benefit from engagement with the Government in helping them boost their overseas trade links.
Budget model
The Treasury is using a “modelling policy engine” that draws on extensive data about household incomes in the UK to work out how families would be affected by changes to taxes or benefits.
When civil servants input possible new policies, the programme applies their effects to every individual and household in the dataset and produces new averages showing how their disposable income has changed.
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