Human Touch and Technology: Discussing Hospitality Communication and Experiences ...Middle East

Hospitality brands must shift from sterile presentations of features to narrative-driven engagements that address guests’ pain points and build emotional connections. Florencia Cueto Pedrotti, Director of Global Engagement & Sales Enablement at Shiji, sat down with Juanda Núñez, Founder of Smart Travel News. Known for his witty and engaging communication style, Juanda shared his insights about the power of personalisation, the evolving role of technology, and the importance of human connection in hospitality.

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