VICTOR, N.Y. – RG&E customers who live in an apartment complex in Victor say they haven’t gotten a utility bill in months and they’re being told it’s tied to the installation of their new smart meters. Shelia Crouse has lived in her apartment for more than a decade. She’s never had any issues with RG&E until recently. “We were billed in June, paid that bill in the beginning of July and every month since then, I go to pay my bill and it says I have a zero balance,” she explains. It’s not just her: Crouse’s neighbor didn’t get a bill, and neither did at least a half-dozen others in her complex. “Every single time I called RG&E and talked to someone, I got a different story, a different excus
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