Why agencies need to focus on modernizing public interaction over infrastructure ...Middle East

Federal agencies have made great strides in modernizing their digital infrastructure, tapping the power of the cloud and switching to software-as-a-service applications. Yet, by many measures, the aim of those efforts — to improve the public’s and employees’ digital experience — has fallen short of getting agencies where they need to be. Why is that, […] The post Why agencies need to focus on modernizing public interaction over infrastructure appeared first on NY Times News Today.

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