On a late September day in 2019, clients of the software company Chef found their products, which help companies manage their digital infrastructure, weren’t working. The glitch wasn’t an accident. Days before, Chef employees had learned via Twitter that the company had contracts with US Immigration and Customs Enforcement (ICE) and Customs and Border Protection (CBP). Protests on social media followed, culminating in programmer Seth Vargo removing a key piece of code from the sharing site GitHub, causing the software to be unusable for several hours.It took the company’s leadership a few days to respond substantively to employees’ questions about its relationship with the agencies, which we
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