Lottery website and app experienced a global IT outage, resulting in the shutdown of its services for an entire day. This unexpected disruption left many users unable to access their accounts, purchase tickets, or check their lottery results. The outage was a stark reminder of the importance of robust IT infrastructure and contingency plans in ensuring the smooth operation of critical online services.
One of the key implications of the National Lottery website and app shutdown is the impact on revenue generation. With millions of users relying on these platforms to participate in various lottery games, any disruption in service can result in significant financial losses for the organization. Furthermore, the outage may have eroded trust and confidence among users who depend on these platforms for their gaming activities.
 NHS.
It is unclear whether the issues are related at this stage.
Complaints hit a peak at 7am this morning, with more than 2,800 issues reported.
Those hoping to buy a ticket on the app or site for tonight's draw were unable to.
But both the app and website are back up and running now.
Around 54% of the problems were related to the app, while 39% concerned the website.
Lottery spokesman said: “The National Lottery website and mobile apps are available so players are able to purchase tickets and check results. Retail services were unaffected. Our technical teams are continuing to monitor service and investigate the cause of the outage.”
The global IT outage that began on Friday morning was caused by an update from global cybersecurity firm Crowdstrike, which knocked many Windows PCs offline with a "blue screen of death" appearing on monitors.
The company's founder later confirmed it was caused by a bug in the update and not a cyber attack, as some had feared.
IT outage also highlighted potential vulnerabilities in the National Lottery's technology infrastructure. It raised questions about the organization's preparedness to handle unforeseen technical issues and its ability to swiftly resolve them without causing widespread disruptions. This incident serves as a valuable lesson for organizations to invest in robust IT systems and protocols that can mitigate risks and ensure uninterrupted service delivery.
The National Lottery website and app shutdown underscores the critical role of technology in facilitating online services and operations. It emphasizes the need for organizations to prioritize IT resilience and continuity planning to prevent similar incidents
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