Susan Balmer says she’s been trying to get help from Facebook since April. That’s when a hacker started using her account to sell fake Taylor Swift concert tickets. “To know that my account was being used to fraud other people was horrific,” Balmer told NBC 5 Responds. She reported the fraud through Facebook’s website, but Facebook never took the hacked page down. A few weeks later, someone came knocking at Balmer’s door. “And then it dawned on me. Oh my God, she’s at my house for these Taylor Swift tickets,” she said. The woman Googled Balmer’s name and address when the tickets she paid for were never delivered. Balmer wrote to NBC 5 Responds asking for help. We wrote to Facebo
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