Dallas — American Airlines put an unspecified number of employees on leave for their involvement in an incident in which several Black passengers were removed from a flight in Phoenix, allegedly over a complaint about body odor. American CEO Robert Isom wrote in a note to staff that the incident was unacceptable. [time-brightcove not-tgx=”true”] “I am incredibly disappointed by what happened on that flight and the breakdown of our procedures,” Isom said in the note this week. “It contradicts our values. … We fell short of our commitments and failed our customers in this incident.” Three Black passengers sued the airline last month, charging that they were removed from the J
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