The new IHG Hotels & Resorts trip planner will offer personalized travel recommendations to mobile app users. By Lea Mira, RTN Staff Writer – 5.30.2024 InterContinental Hotels Group (IHG), a global leader in the hotel industry, and Google Cloud are extending a partnership aimed at enhancing customer experiences within the IHG One Rewards mobile app. Leveraging Google Cloud’s technologies, IHG reportedly plans to introduce an AI-powered travel planning feature that will enable guests to plan their vacations directly through the app. This feature is part of a suite of new offerings set to launch in the latter half of this year, aimed at creating a more dynamic digital guest experience. The
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