For the past several years, Google Search and Maps has offered a Business Messages capability that lets customers reach out to stores, restaurants, etc. via text chat. This is now shutting down in July. For businesses that enabled this feature, a “Chat” — initially “Message” — button appeared in listings on Google Search and Maps. This allowed you to have a chat conversation with that business (human or bot). You could send/receive images, while there was support for read receipts. Behind-the-scenes, “Messages you send with your Google Account are stored and encrypted with Google Cloud.” Your email was not shared with “businesses you have messaged,” just your name and profile picture
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