Survey Finds Small Businesses See Artificial Intelligence as Tool for Growth ...Middle East

Colleagues discuss business issues in an office. Despite the headlines touting artificial intelligence (AI) as human replacement, most small business owners and employees surveyed by Cox Business view the technology as a tool to strengthen and grow their teams. Cox Business surveyed small business owners and employees to better understand their sentiment toward AI and how they use the technology in the workplace. Among those surveyed, 52% of small business owners said AI enables them to increase or retain employees, while 65% of small business employees said the same. According to the survey, small business owners are increasing their AI investment to grow customer service, marketi

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