Legacy PMS is Negatively Impacting Guest Intelligence and a Barrier to Innovation ...Middle East

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As the former COO of Shiji ReviewPro, my team and I have worked with many clients over the years across the globe to optimise the process of the collection of quality of the guest data that they are collecting from their guests during the reservation process, or upon checkin. The collection of guest data is critical for the operation to be able to increase the guest feedback that the hotels can collate, but also drives efficiency through the ability to encourage hotels to checkinonline prior to arrival.

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