NEW DELHI: Canada’s largest airline, Air Canada, has been directed to pay compensation to a customer who was provided with inaccurate information by the airline’s chatbot.According to the Guardian, Jake Moffatt contacted Air Canada in 2022 seeking information about the documents required for a bereavement fare and the possibility of retroactive refunds. According to Moffatt’s conversation screenshot with the chatbot, he was incorrectly informed that he could apply for a refund within 90 days of ticket issuance by completing an online form.Moffatt then booked tickets to and from Toronto for a family funeral. However, when he app
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