At one time, the concept of remote work simply didn’t fit into the hospitality paradigm. After all, the very idea of hospitality required a physical presence to facilitate the customer experience. The onset of COVID-19 changed everything, compelling this traditionally in-person sector to reimagine its operational models. In the aftermath of the pandemic, remote work has burgeoned into a significant trend in hospitality. This raises a crucial question for the industry: Is the adoption of remote or hybrid work models essential for attracting and retaining top talent, particularly among younger leaders, or does it present a complex array of challenges and limitations for the industry to navigat
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