Tuesday, January 23, 2024 Favorite CWT, the global provider of business travel and meetings solutions, is enhancing the user experience on its myCWT platform by incorporating generative artificial intelligence (GenAI) capabilities powered by Azure OpenAI. Travelers utilizing the messaging service on the myCWT web and mobile apps will now engage in spontaneous conversations with a GenAI-enabled virtual assistant. In cases where the virtual assistant cannot provide assistance, it smoothly transfers the interaction to a travel counselor. After a successful pilot phase with a select group of early adopters, the upgraded messaging service has been launched to customers in 56 countries, achie
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