The problem of getting refunds and the high cost of canceling tickets are significant issues for many travelers. Recently, a man surnamed Gong from Shanghai encountered a frustrating situation. He purchased a ticket on the China Eastern Airlines booking app for a flight from Shanghai to Australia on January 10. It cost 6,338 yuan (US$888.9), including taxes. Gong’s flight from Shanghai to Sydney, priced at 6,338 yuan. However, just a minute after payment, he realized he had selected the wrong date. He immediately canceled the booking on the app. To his surprise, within a few minutes, he received a refund of just 269 yuan (US$37.7), with a staggering “service fee” of 5,340 yuan, or m
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