Even as the hospitality industry is experiencing an influx of personal, leisure, and corporate travel, businesses must re-evaluate their services and strive for better customer experiences at every touchpoint. According to a survey by the American Hotel & Lodging Association (AHLA), over 80% of hotels are experiencing staffing shortages, with 26% severely affected, hindering the ability to operate effectively. The increase in demand paired with industry-wide staffing shortages have particularly challenged casinos, as their customers encounter longer wait times when trying to reach a representative to make a reservation.
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