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2 Min Read Metrics Services Catalog The catalogs provide service description, chargeback rate, unit of measure, and service level indicators for each NSSC service. Service Level Agreement (SLA) The SLA provides information about roles, responsibilities, rates, and service level indicators for all NASA Centers. The SLA is negotiated on an annual basis in line with the fiscal year. A single SLA is shared by all NASA Centers and signed by the Associate Administrator, Chief Financial Officer, Chief Information Officer, and the Office of Inspector General. The SLA p

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