COSTCO have made five key changes to improve customer experience – but the moves aren’t good news for Amazon, Walmart, and Target. The retail giant kicked off its company makeover by making improvements to its website. GettyCostco has made some major changes to help it customers[/caption] Niftier navigation has been a priority for bosses after online sales plummeted. “E-commerce sales in the fourth quarter, as I mentioned, decreased 0.6% year over year. While still negative, relatively speaking, our e-commerce showed good improvement,” Chief Financial Officer Richard Galanti said during the warehouse club’s fourth-quarter-earnings call. The news will be music to the ears of Co
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