An artificial intelligence chatbot was able to outperform human doctors in responding to patient questions posted online, according to evaluators in a new study. Research published in the Journal of the American Medical Association (JAMA) Internal Medicine found that a chatbot’s responses to patient questions, pulled from a social media platform, were rated “significantly higher for both quality and empathy.” Researchers from a number of institutions, including the University of California San Diego, Bryn Mawr College and Johns Hopkins University, presented a team of licensed health care professionals with responses to 195 randomly drawn patient questions. The evaluators determined
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