Leaders in tech on Wednesday touted advances in artificial intelligence that they say can assist with smoother customer service experiences while sounding a hopeful tone that such technology won’t come at a human cost. Andrei Papancea, the CEO and Chief Product Officer at NLX, said he is optimistic about the future of artificial intelligence technology and the ways in which it can transcend the way businesses and their customers interact with each other by “switching the mindset for consumers that you don’t have to call up or chat with a brand in order to get service,” he told The Hill’s Editor-in-Chief Bob Cusack at the "A More Perfect Union" event. “Rather, wherever you are and w
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