Incidents like the ransomware attack on the Los Angeles Unified School District, or the Lapsus$ Group’s recent string of high-profile attacks on companies such as Nvidia, Ubisoft, and Samsung can last weeks on end and are often immensely stressful for the people working behind the scenes to regain control and investigate the issue. An incident means crisis mode. Incident responders work around the clock to investigate the issue, while also sensitively managing communications with stakeholders. The term “easy” is not a word you will find in the job description of an incident responder. Their job is anything but easy and the pressure is only rising. In fact, a recent study conducted by I
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