The BGL Business Services Insider - The Mid-Game Pivot: Contact Center Industry Adjusts Rapidly to Market Forces ...Middle East

CLEVELAND, Sept. 22, 2022 /PRNewswire/ -- Contact centers were forced to become more agile in response to the COVID-19 pandemic, escalating timelines for technology adoption, remote work, and omnichannel customer engagement, according to an industry report released by the Business...

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