The 2022 JD Power’s American Airline Satisfaction survey results are out, and the news for many airlines is not good. Jet Blue and Southwest topped the list, while legacy airlines like American and United were near the bottom across the three categories of passengers surveyed (economy, premium economy and first/business). Surveys like this will always expose the worst aspects of airline customer service. A recent bad experience can taint a traveler’s views, and with just around 7,000 passengers surveyed across 11 airlines and three classes of service, it does not take much to move up or down a ranking spot in what are tight ranges of scores. For example, for first/business passenger
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