When the US state of New Jersey lifted a Covid-19 ban on foreclosures last year, court officials hatched a plan to handle the incoming influx of cases: train a chatbot to respond to queries. The program — nicknamed JIA — is one of a number of bots being rolled out by US justice systems, with advocates saying they improve access to services while critics warn automation opens the door for errors, bias, and privacy violations. “The benefit of the chatbot is you teach it once and it knows the answer,” said Jack McCarthy, chief information officer of the New Jersey court system. “(With) a help desk or staff, you tell one person and now you’ve got to train every other staff member.” The trend to
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